| 00:00 - 00:05 | So a RAD calls me, hey... |
| 00:05 - 00:07 | He says he has issues with cases closing |
| 00:07 - 00:10 | When he signs a case the images don't close |
| 00:11 - 00:16 | I looked into this and found he was signing off reports on his laptop |
| 00:17 - 00:21 | But the images weren't closing on his station |
| 00:21 - 00:24 | Totally true! |
| 00:29 - 00:31 | Why won't they close? |
| 00:31 - 00:34 | I mean are you kidding me? |
| 00:38 - 00:40 | Seriously? |
| 00:41 - 00:47 | He thought the integration would work that way |
| 00:47 - 00:50 | If he signs off on one pc the other would react |
| 00:50 - 00:56 | When I found out what he was doing, he said to close the ticket |
| 00:58 - 00:59 | Only took an hour to figure out |
| 00:59 - 01:01 | I did get another very good survey |
| 01:04 - 01:06 | We should get bonuses for these |
| 01:06 - 01:08 | Or shout-outs in Daily Huddle |
| 01:13 - 01:14 | Its true! |
| 01:14 - 01:16 | And people are lining up to be admins |
| 01:16 - 01:20 | They think its so easy |
| 01:21 - 01:27 | I love what I do, but these tickets are crazy |
| 01:35 - 01:36 | We get all kinds you know |
| 01:36 - 01:39 | Even tickets for other teams |
| 01:41 - 01:44 | But seriously, tickets for other teams |
| 01:44 - 01:47 | RIS tickets, printers not working, all of it |
| 01:47 - 01:49 | We are the go-to for everything |
| 01:50 - 01:53 | Listen.. |
| 01:54 - 01:56 | I've got one for you |
| 01:56 - 01:58 | You ever play Ski ball? |
| 01:58 - 02:02 | You roll the ball and aim for the holes |
| 02:05 - 02:07 | Aim for the small hole |
| 02:10 - 02:11 | You get more points |
| 02:11 - 02:13 | But you miss where does it go? |
| 02:15 - 02:17 | In the huge hole at the bottom |
| 02:17 - 02:20 | It's a catch all, just like us! |
| 02:21 - 02:28 | You know how many balls we get, a lot! |
| 02:29 - 02:30 | But no points |
| 02:30 - 02:32 | No points that's right! |
| 02:36 - 02:39 | You wouldn't believe it.. crazy |
| 02:40 - 02:42 | All part of the job I guess |
| 02:50 - 02:55 | I'm glad you think its funny too |
| 02:56 - 02:58 | Bad time to try and quit smoking |
| 02:58 - 03:04 | Smoking, drinking, you name it |
| 03:04 - 03:09 | Bad time to try and quit with these tickets |
| 03:09 - 03:11 | Something to keep us calm |
| 03:16 - 03:20 | We need it all |
| 03:23 - 03:26 | Only the best for our team |
| 03:31 - 03:36 | BUT, we can handle it! |
