It wasn't the CPE
20 views11/14/2025
Sometimes it looks like it's the CPE, sometimes it looks like it's the provider, but sometimes you need to look within yourself for the answer.
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| 00:00 - 00:05 | Come on, the CPE is down! Open a ticket |
| 00:05 - 00:07 | we need to ask the client |
| 00:07 - 00:10 | "does it have power?" |
| 00:11 - 00:16 | maybe they unplugged it or something |
| 00:17 - 00:21 | They can't find it |
| 00:21 - 00:24 | they can't |
| 00:29 - 00:31 | they can't |
| 00:31 - 00:34 | they want us to dispatch |
| 00:38 - 00:40 | and then |
| 00:41 - 00:47 | the provider says they can reach their NID and it's working fine |
| 00:47 - 00:50 | so we ask about the cables |
| 00:50 - 00:56 | there's an extra CPE and nothing's plugged in |
| 00:58 - 00:59 | It has our labels! |
| 00:59 - 01:01 | It has our labels on it! |
| 01:04 - 01:06 | it's been there so long |
| 01:06 - 01:08 | nobody knows it exists |
| 01:13 - 01:14 | it's there |
| 01:14 - 01:16 | how long has this been there? |
| 01:16 - 01:20 | we must have replaced it |
| 01:21 - 01:27 | now they have to find the real one |
| 01:35 - 01:36 | they're so angry |
| 01:36 - 01:39 | they want a dispatch |
| 01:41 - 01:44 | they want someone onsite to help them find it |
| 01:44 - 01:47 | they've spent so much time they're fed up |
| 01:47 - 01:49 | they're tired of looking |
| 01:50 - 01:53 | fine we'll send someone |
| 01:54 - 01:56 | they're going |
| 01:56 - 01:58 | to bring a new one |
| 01:58 - 02:02 | whatever, maybe he'll find it |
| 02:05 - 02:07 | unplugged |
| 02:10 - 02:11 | in a closet |
| 02:11 - 02:13 | cold |
| 02:15 - 02:17 | so he gets there |
| 02:17 - 02:20 | finds it and it's plugged in |
| 02:21 - 02:28 | plugged in this whole time, powered on with link lights |
| 02:29 - 02:30 | replaces it? |
| 02:30 - 02:32 | just in case |
| 02:36 - 02:39 | networking says it should work |
| 02:40 - 02:42 | but it still doesn't |
| 02:50 - 02:55 | they tell us to talk to the provider |
| 02:56 - 02:58 | why the provider? |
| 02:58 - 03:04 | I don't know, maybe their configs are wrong |
| 03:04 - 03:09 | maybe something changed on their end |
| 03:09 - 03:11 | they're not sure |
| 03:16 - 03:20 | it was our configs |
| 03:23 - 03:26 | nobody knows what's wrong |
| 03:31 - 03:36 | they just provisioned it all over again |