| 00:00 - 00:05 | My name is Cocinel, I've been hired in 2006 in Geneva |
| 00:05 - 00:07 | They asked me to join their IT department |
| 00:07 - 00:10 | From the first day I knew that it will be a lot of fun |
| 00:11 - 00:16 | Believe it or not my first assignement was on Outlook |
| 00:17 - 00:21 | These crazy guys named their SAP project Outlook |
| 00:21 - 00:24 | Outlook |
| 00:29 - 00:31 | Outlook |
| 00:31 - 00:34 | You cannot imagine how confusing this was! |
| 00:38 - 00:40 | Outlook |
| 00:41 - 00:47 | It took sometimes one hour for a supplier to figure out that the meeting was about SAP |
| 00:47 - 00:50 | Accenture was our supplier, we hired MS Exchange experts |
| 00:50 - 00:56 | to configure SAP CRM. |
| 00:58 - 00:59 | They changed the configuration |
| 00:59 - 01:01 | at very low level!!!! |
| 01:04 - 01:06 | We paid for that! |
| 01:06 - 01:08 | It became impossible to upgrade. |
| 01:13 - 01:14 | We hired another company. |
| 01:14 - 01:16 | They did not understand anything at all! |
| 01:16 - 01:20 | So they externalized the development to Tunisia |
| 01:21 - 01:27 | They broke everything, nothing was working |
| 01:35 - 01:36 | They fired them! |
| 01:36 - 01:39 | But the management thought externalizing was a good idea. |
| 01:41 - 01:44 | They decided to give the Data Center to Atos. |
| 01:44 - 01:47 | A group ITIL experts came from Paris |
| 01:47 - 01:49 | They told us that they will perform |
| 01:50 - 01:53 | the knowledge transfer in 3 months |
| 01:54 - 01:56 | 3 months, we believed it |
| 01:56 - 01:58 | The Swiss IT workers who got fired |
| 01:58 - 02:02 | have been replaced by Polish IT workers |
| 02:05 - 02:07 | but without any knowledge transfer |
| 02:10 - 02:11 | Total mess! |
| 02:11 - 02:13 | I've never seen that! |
| 02:15 - 02:17 | During the first Christmas break |
| 02:17 - 02:20 | All servers were destroyed |
| 02:21 - 02:28 | At that time we did not have backups for everything, the management wet their pants many times! |
| 02:29 - 02:30 | and into their socks |
| 02:30 - 02:32 | Total mess! |
| 02:36 - 02:39 | But this is not the only time where the IT was a fool! |
| 02:40 - 02:42 | We were using Lotus Notes |
| 02:50 - 02:55 | Nobody used Lotus Notes |
| 02:56 - 02:58 | And you replaced it? |
| 02:58 - 03:04 | Yes, they had the great idea to replace it with Gmail |
| 03:04 - 03:09 | Gmail and Google Drive |
| 03:09 - 03:11 | I will even not give it to my parents |
| 03:16 - 03:20 | We cannot find a document anymore |
| 03:23 - 03:26 | All permissions are messed up |
| 03:31 - 03:36 | If I need a document, I ask someone to send it by email! |
