| 00:00 - 00:05 | So one day, at a sales meeting, senior management says... |
| 00:05 - 00:07 | okay, time for DMG to step into the 21st century |
| 00:07 - 00:10 | Here's what we're going to do |
| 00:11 - 00:16 | Because accounting is overwhelmed, we have no forecasting system, the JIS is too complicated and inefficient |
| 00:17 - 00:21 | We're going to implement an ERP |
| 00:21 - 00:24 | AN ERP! |
| 00:29 - 00:31 | Its called Netsuite |
| 00:31 - 00:34 | They said it would be better for us |
| 00:38 - 00:40 | BETTER! |
| 00:41 - 00:47 | They have no idea, the system is so fucked up, we can't get anything done |
| 00:47 - 00:50 | Salesman are screaming to get things released, having no idea it takes 40 minutes to release a fucking split system |
| 00:50 - 00:56 | Let alone a god dammed LG VRF project, it takes 2-3 hours!! |
| 00:58 - 00:59 | And then, and then |
| 00:59 - 01:01 | we have to wait for approval from accounting |
| 01:04 - 01:06 | "15 minute wait time" |
| 01:06 - 01:08 | more like 5 hours |
| 01:13 - 01:14 | 15 minutes... |
| 01:14 - 01:16 | I've gotten in and out of the DMV faster |
| 01:16 - 01:20 | than the approval process |
| 01:21 - 01:27 | and then, they decide that as we have so much free time... |
| 01:35 - 01:36 | that we get all of |
| 01:36 - 01:39 | the pre-lein documents from the customer |
| 01:41 - 01:44 | but seriously, and this is very important |
| 01:44 - 01:47 | because you need to understand |
| 01:47 - 01:49 | there's more |
| 01:50 - 01:53 | The salemen were told to help us out |
| 01:54 - 01:56 | the salesman - helping! |
| 01:56 - 01:58 | can you imagine |
| 01:58 - 02:02 | these are the guys who can't price a condensate pump |
| 02:05 - 02:07 | a freaking pump! |
| 02:10 - 02:11 | the sales |
| 02:11 - 02:13 | the salesmen |
| 02:15 - 02:17 | steve told them |
| 02:17 - 02:20 | they had to enter their own opportunities |
| 02:21 - 02:28 | there's more chance of a pig flying over the moon that that happening |
| 02:29 - 02:30 | they are that bad? |
| 02:30 - 02:32 | absolutely, fucking terrible |
| 02:36 - 02:39 | One can't print to PDF |
| 02:40 - 02:42 | most are never here |
| 02:50 - 02:55 | bless them, they try so hard but end up wasting more time. |
| 02:56 - 02:58 | What about the inventory counts? |
| 02:58 - 03:04 | Well, we never had any before so Netsuite was supposed to be a good start |
| 03:04 - 03:09 | so we have all these virtual warehouses we have to use to keep track of everything |
| 03:09 - 03:11 | the system then generates automated stock reports |
| 03:16 - 03:20 | Which is never accurate |
| 03:23 - 03:26 | So you've got to walk downstairs to check |
| 03:31 - 03:36 | God help me, I'm gonna be here for a while |
