Hitler finds out it's another day at the orthotic clinic
4 views9/27/2026
Always a surprise every day 😳, being an Orthotist can make a meaningful difference to people’s lives, allowing better quality of life and helping people to carry on with a normal lifestyle when it all goes to plan. Sometimes it doesn’t quite go to plan….
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| 00:00 - 00:03 | Mein Führer, today's clinic list. Twenty-two patients. |
| 00:04 - 00:05 | Twenty-two? In a morning? With one room? |
| 00:05 - 00:07 | Management says the target has gone up. Again. |
| 00:08 - 00:12 | And the AFO for Mrs Patterson has arrived. |
| 00:12 - 00:15 | Good. At last. Eleven weeks late, but good. |
| 00:17 - 00:19 | It's a left. |
| 00:19 - 00:21 | She needed a right. |
| 00:24 - 00:26 | At least it’s the right colour |
| 00:27 - 00:28 | Black |
| 00:31 - 00:33 | And the insoles we ordered for the diabetic clinic... they're size 4. |
| 00:34 - 00:36 | The patient is a size 11. |
| 00:53 - 00:58 | Everyone who has ever said "we're a patient-centred service" in a meeting, leave the room. |
| 01:13 - 01:15 | I CAST AND MEASURED THAT LEG MYSELF! I WROTE "RIGHT" IN CAPITALS! |
| 01:15 - 01:17 | I DREW AN ARROW! A BIG ONE! |
| 01:18 - 01:23 | And the knee brace from last week? The velcro fell off in the car park! |
| 01:25 - 01:28 | The CAR PARK! It didn't even make it to the bus stop! |
| 01:29 - 01:31 | The patient brought it back in a Tesco bag like a dead pet! |
| 01:31 - 01:34 | And the computers! It takes nineteen minutes to log in! |
| 01:34 - 01:37 | Then it crashes, and the clinic notes vanish into the abyss! |
| 01:37 - 01:40 | "Please contact the IT helpdesk." The helpdesk is a voicemail in another country! |
| 01:40 - 01:42 | The printer's been jammed since the Millenium |
| 01:42 - 01:46 | And the new target? 6 Orders per hour. PER HOUR! |
| 01:46 - 01:48 | It can work as long as the WiFi is good. |
| 01:48 - 01:52 | This is healthcare, not a drive-through! "Would you like a heel raise with that?" |
| 01:53 - 01:54 | They move us between clinics like LEGO figures! |
| 01:56 - 01:57 | Monday London, Tuesday somewhere else, Wednesday "wherever the gap is"! |
| 01:57 - 02:00 | Snap us on, snap us off, pop our heads off if we complain! |
| 02:00 - 02:03 | And when I raise it? "Thanks for your feedback, we value our staff." |
| 02:04 - 02:08 | You value us like a free pen from a conference! |
| 02:08 - 02:13 | And the stock cupboard! Forty wrist splints and not one in a medium! |
| 02:14 - 02:16 | The supplier says "back-ordered." Back-ordered since WHEN? The Bronze Age?! |
| 02:17 - 02:21 | The shoes we fitted last month? The soles peeled off like a banana! |
| 02:27 - 02:29 | The patient came back in one shoe and one sock like a crime scene! |
| 02:30 - 02:34 | And the email chains! "Reply all" to 300 people about a missing stapler! |
| 02:34 - 02:36 | Every Monday another Teams meeting about why we're behind! |
| 02:41 - 02:42 | We're behind BECAUSE OF THE TEAMS MEETINGS! |
| 02:43 - 02:47 | Mandatory e-learning! Fire safety module number 47! |
| 02:48 - 02:53 | I know where the fire exit is! I stand beside it every day hoping to use it! |
| 02:54 - 02:56 | Then the audit! Did I tick box 14B? I was treating a PATIENT! |
| 02:56 - 02:59 | They sent a "wellbeing survey." It asked me to rate my stress from 1 to 5. |
| 03:00 - 03:02 | I wrote 11. The system rejected it! |
| 03:04 - 03:07 | And they wonder why nobody wants to be an orthotist! |
| 03:14 - 03:16 | Right. Fine. Call Mrs Patterson. Tell her it's the wrong leg. |
| 03:19 - 03:23 | She can alternate. Left leg Mondays, Wednesdays and Fridays. |
| 03:25 - 03:26 | (Quietly) Someone put the kettle on. The kettle is the only equipment here that works. |
| 03:31 - 03:33 | Mein Führer... the kettle's been recalled. |
| 03:40 - 03:46 | ...Recalled. Of course it was. |
| 03:46 - 03:49 | Fine. Order a new one. It'll arrive in eleven weeks. |
| 03:53 - 03:56 | Left-handed. |