| 00:00 - 00:03 | The certification is almost ready |
| 00:04 - 00:05 | Everyone will take it |
| 00:05 - 00:07 | Agents, SME's L2's |
| 00:08 - 00:12 | We will monitor them in the office if possible |
| 00:12 - 00:15 | To make sure they don't cheat |
| 00:17 - 00:19 | Everyone will be certified |
| 00:19 - 00:21 | Exactly what I want |
| 00:24 - 00:26 | ummm aummm ammmm |
| 00:27 - 00:28 | The trainers... |
| 00:31 - 00:33 | The trainers will not be certified |
| 00:34 - 00:36 | They don't interact with the cx |
| 00:53 - 00:58 | Everyone that is not certified overhead leave |
| 01:13 - 01:15 | That's a bullshit!!! |
| 01:15 - 01:17 | They are preparing the agents |
| 01:18 - 01:23 | They should know everything |
| 01:25 - 01:28 | Who the fck is running things around here? |
| 01:29 - 01:31 | I don't want another escalation |
| 01:31 - 01:34 | I can't watch netflix all day |
| 01:34 - 01:37 | Another escalation and they will think I have no idea |
| 01:37 - 01:40 | How to run the project |
| 01:40 - 01:42 | But do you have? |
| 01:42 - 01:46 | Of course I have!! |
| 01:46 - 01:48 | The results are not that great |
| 01:48 - 01:52 | The result it's whatever I present |
| 01:53 - 01:54 | I tell them every project meting |
| 01:56 - 01:57 | You are doing a great job |
| 01:57 - 02:00 | And they always ask about the bonus scheme |
| 02:00 - 02:03 | What fck bonus you want? |
| 02:04 - 02:08 | We open the project here in order not to pay more money |
| 02:08 - 02:13 | Always they are asking the same questions and I don't know what to tell them |
| 02:14 - 02:16 | I can't bullshit them anymore |
| 02:17 - 02:21 | They found out what's happening with the chromebooks |
| 02:27 - 02:29 | Everyone want's more money |
| 02:30 - 02:34 | What about my bonus? My money? Nobody is thinking about me |
| 02:34 - 02:36 | I have needs as well |
| 02:41 - 02:42 | I created a fun meeting |
| 02:43 - 02:47 | And they are making fun of me |
| 02:48 - 02:53 | I don't know what else to do |
| 02:54 - 02:56 | We will have a fun meeting every day |
| 02:56 - 02:59 | If I don't have fun nobody will |
| 03:00 - 03:02 | I will fire all of them |
| 03:04 - 03:07 | Don't worry, we will always have the Tik Tok |
| 03:14 - 03:16 | And the inflation is coming |
| 03:19 - 03:23 | I can already hear them |
| 03:25 - 03:26 | I will do another project meeting |
| 03:31 - 03:33 | Let's prepare the bullshit power point |
| 03:40 - 03:46 | Because they need to understand |
| 03:46 - 03:49 | Everyone is impacted by this |
| 03:53 - 03:56 | which means no one is impacted by this |
