| 00:00 - 00:05 | I started the upgrade to Catalina, but the BIOS got currupted |
| 00:05 - 00:07 | and my Mac was turned into a brick. |
| 00:07 - 00:10 | Even Alt-Cmd-R would not do anything |
| 00:11 - 00:16 | The repair shop told me they found the issue: |
| 00:17 - 00:21 | The keyboard needs to be replaced! |
| 00:21 - 00:24 | It's true |
| 00:29 - 00:31 | It's true |
| 00:31 - 00:34 | Then they said it was the logic board after all! |
| 00:38 - 00:40 | It's true |
| 00:41 - 00:47 | I told the shop they were probably wrong |
| 00:47 - 00:50 | They gave me a quote |
| 00:50 - 00:56 | 750$ to replace the logic board! |
| 00:58 - 00:59 | They thought I would pay |
| 00:59 - 01:01 | 750$ to fix a software upgrade issue! |
| 01:04 - 01:06 | And then I learned, |
| 01:06 - 01:08 | other users had actually paid! |
| 01:13 - 01:14 | It's true |
| 01:14 - 01:16 | I asked them... |
| 01:16 - 01:20 | are they gonna change the facetime camera next? |
| 01:21 - 01:27 | They honestly believe software can break the keyboard! |
| 01:35 - 01:36 | Perhaps they thought I hit |
| 01:36 - 01:39 | the keyboard to make the upgrade faster? |
| 01:41 - 01:44 | Anyway I ordered an EEPROM programmer from Sevilla |
| 01:44 - 01:47 | and found some UEFI image on the web. |
| 01:47 - 01:49 | I reflashed the UEFI bios, |
| 01:50 - 01:53 | fixed it in under 30 minutes! |
| 01:54 - 01:56 | Apple spent |
| 01:56 - 01:58 | hours on my Mac. |
| 01:58 - 02:02 | They have no clue how to reprogram firmware on their own machines! |
| 02:05 - 02:07 | It's true |
| 02:10 - 02:11 | They hired... |
| 02:11 - 02:13 | They hired... |
| 02:15 - 02:17 | They hired science fiction authors |
| 02:17 - 02:20 | to write their support scripts! |
| 02:21 - 02:28 | Next their marketing will tell you the computer is still useful even if it does not boot |
| 02:29 - 02:30 | - Show your prestige |
| 02:30 - 02:32 | - Yes, a prestigious brick... |
| 02:36 - 02:39 | I'm tempted to think they |
| 02:40 - 02:42 | just forgot how to run 32-bit applications. |
| 02:50 - 02:55 | Still the computer spent 1 week in the repair shop for nothing. |
| 02:56 - 02:58 | - But now your computer works? |
| 02:58 - 03:04 | - My problem was solved |
| 03:04 - 03:09 | and I had some good fun in the process |
| 03:09 - 03:11 | thanks to the repair shop. |
| 03:16 - 03:20 | Can't wait for the upgrade to 10.16! |
| 03:23 - 03:26 | See if it breaks the charger this time... |
| 03:31 - 03:36 | I wonder if they can make a quote even bigger? |
