00:00 - 00:03They took a 10 hour 100G outage
00:04 - 00:05Between Berlin and Munich
00:05 - 00:07here, and here.
00:08 - 00:12It look's like another hardware issue
00:12 - 00:15So we need to get the card back to investigate
00:17 - 00:19So get the card back then
00:19 - 00:21We'll get Design to have a look
00:24 - 00:26Sir...
00:27 - 00:28We've
00:31 - 00:33We've lost the 100G card
00:34 - 00:36We don't know where it is
00:53 - 00:58Managers don't move, everyone else get out
01:13 - 01:15What the hell are you thinking?
01:15 - 01:17So what, we've lost the card
01:18 - 01:23Can you not make something up?
01:25 - 01:28What do they think is going to happen?
01:29 - 01:31Managers are screwed!
01:31 - 01:34Where is your creativity?
01:34 - 01:37Why the honesty all of a sudden!
01:37 - 01:40I remember the RCA's of old
01:40 - 01:42Sir, customers want the truth
01:42 - 01:46We told them what they wanted to hear!
01:46 - 01:48Sir, we cannot lie to a customer
01:48 - 01:52Why not? Tell them it was a one off
01:53 - 01:54Make them feel good
01:56 - 01:57The same crap as always
01:57 - 02:00"Yes, it was a one off failure!"
02:00 - 02:03"Yes, the NE is now stable!"
02:04 - 02:08Have you forgotten the old days ...
02:08 - 02:13Gravelle, Lindig, Munch, Gurguis, Pulickal and McClorey
02:14 - 02:16Your RCA's were a work of fiction
02:17 - 02:21The world's greatest authors were envious of your imaginations
02:27 - 02:29BS came naturally to you
02:30 - 02:34If only we could go back to those times
02:34 - 02:36A time when you could tell a customer anyway
02:41 - 02:42Now they want hardware analysis
02:43 - 02:47Log analysis, lab replication, written RCA's and more log analysis
02:48 - 02:53Remember the time we sent McClorey to EON?
02:54 - 02:56He'd never seen a 6130
02:56 - 02:59Yet EON thought he was a product expert!
03:00 - 03:02All because he made it all up!
03:04 - 03:07EON thought it was fixed, but it wasn't.
03:14 - 03:16We'll tell them we've tested the card
03:19 - 03:23It's a one off hardware failure
03:25 - 03:26Won't happen again ...
03:31 - 03:33... until the next time
03:40 - 03:46And then we'll make something else up
03:46 - 03:49It was only a 10 hour outage anyway
03:53 - 03:56Why all the fuss.