| 00:00 - 00:03 | They took a 10 hour 100G outage |
| 00:04 - 00:05 | Between Berlin and Munich |
| 00:05 - 00:07 | here, and here. |
| 00:08 - 00:12 | It look's like another hardware issue |
| 00:12 - 00:15 | So we need to get the card back to investigate |
| 00:17 - 00:19 | So get the card back then |
| 00:19 - 00:21 | We'll get Design to have a look |
| 00:24 - 00:26 | Sir... |
| 00:27 - 00:28 | We've |
| 00:31 - 00:33 | We've lost the 100G card |
| 00:34 - 00:36 | We don't know where it is |
| 00:53 - 00:58 | Managers don't move, everyone else get out |
| 01:13 - 01:15 | What the hell are you thinking? |
| 01:15 - 01:17 | So what, we've lost the card |
| 01:18 - 01:23 | Can you not make something up? |
| 01:25 - 01:28 | What do they think is going to happen? |
| 01:29 - 01:31 | Managers are screwed! |
| 01:31 - 01:34 | Where is your creativity? |
| 01:34 - 01:37 | Why the honesty all of a sudden! |
| 01:37 - 01:40 | I remember the RCA's of old |
| 01:40 - 01:42 | Sir, customers want the truth |
| 01:42 - 01:46 | We told them what they wanted to hear! |
| 01:46 - 01:48 | Sir, we cannot lie to a customer |
| 01:48 - 01:52 | Why not? Tell them it was a one off |
| 01:53 - 01:54 | Make them feel good |
| 01:56 - 01:57 | The same crap as always |
| 01:57 - 02:00 | "Yes, it was a one off failure!" |
| 02:00 - 02:03 | "Yes, the NE is now stable!" |
| 02:04 - 02:08 | Have you forgotten the old days ... |
| 02:08 - 02:13 | Gravelle, Lindig, Munch, Gurguis, Pulickal and McClorey |
| 02:14 - 02:16 | Your RCA's were a work of fiction |
| 02:17 - 02:21 | The world's greatest authors were envious of your imaginations |
| 02:27 - 02:29 | BS came naturally to you |
| 02:30 - 02:34 | If only we could go back to those times |
| 02:34 - 02:36 | A time when you could tell a customer anyway |
| 02:41 - 02:42 | Now they want hardware analysis |
| 02:43 - 02:47 | Log analysis, lab replication, written RCA's and more log analysis |
| 02:48 - 02:53 | Remember the time we sent McClorey to EON? |
| 02:54 - 02:56 | He'd never seen a 6130 |
| 02:56 - 02:59 | Yet EON thought he was a product expert! |
| 03:00 - 03:02 | All because he made it all up! |
| 03:04 - 03:07 | EON thought it was fixed, but it wasn't. |
| 03:14 - 03:16 | We'll tell them we've tested the card |
| 03:19 - 03:23 | It's a one off hardware failure |
| 03:25 - 03:26 | Won't happen again ... |
| 03:31 - 03:33 | ... until the next time |
| 03:40 - 03:46 | And then we'll make something else up |
| 03:46 - 03:49 | It was only a 10 hour outage anyway |
| 03:53 - 03:56 | Why all the fuss. |
