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RCA Meeting
They took a 10 hour 100G outage Between Berlin and Munich here, and here. It look's like another hardware issue So we need to get the card back to investigate So get the card back then

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00:00 - 00:03They took a 10 hour 100G outage
00:04 - 00:05Between Berlin and Munich
00:05 - 00:07here, and here.
00:08 - 00:12It look's like another hardware issue
00:12 - 00:15So we need to get the card back to investigate
00:17 - 00:19So get the card back then
00:19 - 00:21We'll get Design to have a look
00:24 - 00:26Sir...
00:27 - 00:28We've
00:31 - 00:33We've lost the 100G card
00:34 - 00:36We don't know where it is
00:53 - 00:58Managers don't move, everyone else get out
01:13 - 01:15What the hell are you thinking?
01:15 - 01:17So what, we've lost the card
01:18 - 01:23Can you not make something up?
01:25 - 01:28What do they think is going to happen?
01:29 - 01:31Managers are screwed!
01:31 - 01:34Where is your creativity?
01:34 - 01:37Why the honesty all of a sudden!
01:37 - 01:40I remember the RCA's of old
01:40 - 01:42Sir, customers want the truth
01:42 - 01:46We told them what they wanted to hear!
01:46 - 01:48Sir, we cannot lie to a customer
01:48 - 01:52Why not? Tell them it was a one off
01:53 - 01:54Make them feel good
01:56 - 01:57The same crap as always
01:57 - 02:00"Yes, it was a one off failure!"
02:00 - 02:03"Yes, the NE is now stable!"
02:04 - 02:08Have you forgotten the old days ...
02:08 - 02:13Gravelle, Lindig, Munch, Gurguis, Pulickal and McClorey
02:14 - 02:16Your RCA's were a work of fiction
02:17 - 02:21The world's greatest authors were envious of your imaginations
02:27 - 02:29BS came naturally to you
02:30 - 02:34If only we could go back to those times
02:34 - 02:36A time when you could tell a customer anyway
02:41 - 02:42Now they want hardware analysis
02:43 - 02:47Log analysis, lab replication, written RCA's and more log analysis
02:48 - 02:53Remember the time we sent McClorey to EON?
02:54 - 02:56He'd never seen a 6130
02:56 - 02:59Yet EON thought he was a product expert!
03:00 - 03:02All because he made it all up!
03:04 - 03:07EON thought it was fixed, but it wasn't.
03:14 - 03:16We'll tell them we've tested the card
03:19 - 03:23It's a one off hardware failure
03:25 - 03:26Won't happen again ...
03:31 - 03:33... until the next time
03:40 - 03:46And then we'll make something else up
03:46 - 03:49It was only a 10 hour outage anyway
03:53 - 03:56Why all the fuss.