| 00:00 - 00:03 | Client (Mr A), we have a plan to get this program back on track |
| 00:04 - 00:05 | So far, our VALUE SCORCARD says we are headed down this path |
| 00:05 - 00:07 | COSTS this way, BUSINESS OUTCOME this way |
| 00:08 - 00:12 | this is what our PERFORMANCE MONITORING and REPORTING is telling us |
| 00:12 - 00:15 | but beyond that, it's not clear what the STAKEHOLDERS THINK |
| 00:17 - 00:19 | Ok team...what else? |
| 00:19 - 00:21 | What about the SERVICE TRANSITION PLAN and KNOWLEDGE TRANSFER? |
| 00:24 - 00:26 | Mr A.... |
| 00:27 - 00:28 | We... |
| 00:31 - 00:33 | .... cannot commit..... |
| 00:34 - 00:36 | ...need to check with FACULTY |
| 00:53 - 00:58 | Ok, why is there so many people behind you, please leave... |
| 01:13 - 01:15 | What the hell are you thinking? |
| 01:15 - 01:17 | Running my PROGRAM with no TRANSITION PLAN?! |
| 01:18 - 01:23 | ..and SLA you cannot commit to SLA's?! |
| 01:25 - 01:28 | What do you think is going to happen? |
| 01:29 - 01:31 | It's ok JEN - your team will be OK... |
| 01:31 - 01:34 | ...you didn't even give me the COMMUNICATION's PLAN |
| 01:34 - 01:37 | I really don't know what your PMO is doing |
| 01:37 - 01:40 | ...what are they teaching you in there? KOREAN KARAOKE? |
| 01:40 - 01:42 | Mr A, the PRINTER was broken... |
| 01:42 - 01:46 | Is that any excuse, will you say that in real life? |
| 01:46 - 01:48 | Mr A. I'm telling you we couldn't even find the STAPLER... |
| 01:48 - 01:52 | Stapler?! What is FACULTY SUPPORT doing?! |
| 01:53 - 01:54 | ARGH! |
| 01:56 - 01:57 | The same shit as usual |
| 01:57 - 02:00 | Always blaming anything but the PROGRAM MANAGER... |
| 02:00 - 02:03 | You need to be responsible... |
| 02:04 - 02:08 | You want more feed back?! |
| 02:08 - 02:13 | INTRODUCE YOUR COLLEAGUES...i don't even know who the people standing next to you are! |
| 02:14 - 02:16 | and....you need to BUILD RAPPORT... |
| 02:17 - 02:21 | ...your message didn't have STRUCTURE - you didn't even give me an AGENDA! |
| 02:27 - 02:29 | All I want is something to follow... |
| 02:30 - 02:34 | ..just asking you to tell me WHICH PAGE you are on... |
| 02:34 - 02:36 | ..how do we have a discussion if I CANNOT FOLLOW? |
| 02:41 - 02:42 | Too much of this... |
| 02:43 - 02:47 | ..other team GIVE ME TOO MUCH...you don't give me anything! |
| 02:48 - 02:53 | ...some even bring in a laptop which I CANNOT SEE! |
| 02:54 - 02:56 | ...they could have brought two in... |
| 02:56 - 02:59 | what are FACULTY teaching you in there? |
| 03:00 - 03:02 | SELF STUDY i don't think you are even doing that! |
| 03:04 - 03:07 | It's okay JEN, it's not your fault... |
| 03:14 - 03:16 | I had the chance to retire 7 years ago |
| 03:19 - 03:23 | thought i would pass on my wisdom and experience |
| 03:25 - 03:26 | Mistake. |
| 03:31 - 03:33 | I have to deal with this... |
| 03:40 - 03:46 | I try to INSPIRE you, make you better PROFESSIONALS |
| 03:46 - 03:49 | ...see you GROW and SHOW TEAM WORK |
| 03:53 - 03:56 | ....next month, another group..SIGH :( |
