Secure Access
8 views7/17/2026
A salesman promise versus reality about Secure Access to a customer
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| 00:00 - 00:03 | It's simple, sell them the UK |
| 00:04 - 00:05 | Then Europe |
| 00:05 - 00:07 | Each Berlin branch is possible |
| 00:08 - 00:12 | We start with SIA |
| 00:12 - 00:15 | and then SPA for these users |
| 00:17 - 00:19 | So I can just migrate? |
| 00:19 - 00:21 | Lift and shift all users? |
| 00:24 - 00:26 | Yes, of course, its simple |
| 00:27 - 00:28 | Using Migration tools |
| 00:31 - 00:33 | Cisco provided tools. |
| 00:34 - 00:36 | We're confident. |
| 00:53 - 00:58 | So I just take my current VPN configuration and move it to the cloud |
| 01:13 - 01:15 | DONT LIE TO ME |
| 01:15 - 01:17 | Profiles. Rules. Posture |
| 01:18 - 01:23 | It isn't a simple migration. Is it? |
| 01:25 - 01:28 | A who in PS will do it? |
| 01:29 - 01:31 | There is nobody |
| 01:31 - 01:34 | You only have one guy |
| 01:34 - 01:37 | I have to wait for months |
| 01:37 - 01:40 | and months. For what? |
| 01:40 - 01:42 | But, he's our best man. |
| 01:42 - 01:46 | I know! But who else can help? |
| 01:46 - 01:48 | We have someone else |
| 01:48 - 01:52 | And when is he available |
| 01:53 - 01:54 | let me guess, 2027? |
| 01:56 - 01:57 | Every time I use you |
| 01:57 - 02:00 | I have to wait an eternity |
| 02:00 - 02:03 | and then it doesn't work |
| 02:04 - 02:08 | It never works. |
| 02:08 - 02:13 | It's supposed to be easy! |
| 02:14 - 02:16 | A simple product |
| 02:17 - 02:21 | and instead I get pain and outages |
| 02:27 - 02:29 | Your response |
| 02:30 - 02:34 | Raise a TAC case |
| 02:34 - 02:36 | A TAC CASE |
| 02:41 - 02:42 | Have you tried that? |
| 02:43 - 02:47 | A chocolate fireguard is more knowledgable |
| 02:48 - 02:53 | Try upgrading Secure Client |
| 02:54 - 02:56 | Do they think I haven't? |
| 02:56 - 02:59 | I always do before I raise a case |
| 03:00 - 03:02 | They never read the notes anyway |
| 03:04 - 03:07 | He cannot know about the layoffs |
| 03:14 - 03:16 | Every time I trust you guys |
| 03:19 - 03:23 | I am let down. You promised it would be different this time |
| 03:25 - 03:26 | and yet |
| 03:31 - 03:33 | here we are again |
| 03:40 - 03:46 | I think it is time to go to another vendor |
| 03:46 - 03:49 | I think we are going to use Netskope |
| 03:53 - 03:56 | Just go, I'm removing your access |