| 00:00 - 00:03 | we need help, there's a ticket in the usual place |
| 00:04 - 00:05 | We are once again coming to you |
| 00:05 - 00:07 | We are completely lost and the docs don't help |
| 00:08 - 00:12 | The client is panicking. Their PM is shouting in the background. |
| 00:12 - 00:15 | We have absolutely no fucking clue. |
| 00:17 - 00:19 | You come to me with your problems. Over and over. |
| 00:19 - 00:21 | And over and over. |
| 00:24 - 00:26 | Oh no. |
| 00:27 - 00:28 | We... |
| 00:31 - 00:33 | We set aside the protocols. The established protocols. |
| 00:34 - 00:36 | Some of us are new, it's not our fault. |
| 00:53 - 00:58 | Everyone leave the room, except the support people. |
| 01:13 - 01:15 | You know what we expect! |
| 01:15 - 01:17 | The minimum respect we expect. |
| 01:18 - 01:23 | The minimum requirements for our help, ignored. |
| 01:25 - 01:28 | Just a little bit of admin, not a lot to ask. |
| 01:29 - 01:31 | Not even that! Nothing. |
| 01:31 - 01:34 | We can't carry on like this! |
| 01:34 - 01:37 | No effort, no respect. Disgusting! |
| 01:37 - 01:40 | No amount of asking, pleading, explaining... |
| 01:40 - 01:42 | But we ask just... |
| 01:42 - 01:46 | You know what is expected, you know what we require! |
| 01:46 - 01:48 | But we can't do that! |
| 01:48 - 01:52 | You don't care that we are busy! We have our own problems! |
| 01:53 - 01:54 | You come to us, asking for our help. |
| 01:56 - 01:57 | We ask just that the forms are done. |
| 01:57 - 02:00 | The R200 forms. |
| 02:00 - 02:03 | Only in triplicate, nothing more. |
| 02:04 - 02:08 | R200 forms, not a lot to ask. |
| 02:08 - 02:13 | But no, no, no! |
| 02:14 - 02:16 | Such a small ask. Nothing, really. |
| 02:17 - 02:21 | Ignored, disobeyed, disrespected. By everyone! |
| 02:27 - 02:29 | We can't carry on like this, we can't. |
| 02:30 - 02:34 | The disrespect, burns. |
| 02:34 - 02:36 | We have to change. |
| 02:41 - 02:42 | From today, |
| 02:43 - 02:47 | the forms must be completed. In full. |
| 02:48 - 02:53 | Before we will even look at the damn ticket. |
| 02:54 - 02:56 | It's not us that gets the glory, |
| 02:56 - 02:59 | the customer wow points. |
| 03:00 - 03:02 | Sharpshooter! Nothing! |
| 03:04 - 03:07 | It's ok Anna, it's not us. |
| 03:14 - 03:16 | We ask so little... |
| 03:19 - 03:23 | we give so much. |
| 03:25 - 03:26 | It's us. |
| 03:31 - 03:33 | All our fault. |
| 03:40 - 03:46 | From today, the R200 forms in triplicate. |
| 03:46 - 03:49 | Every time, without exception. |
| 03:53 - 03:56 | R200 forms, or GTFO. |
