00:00 - 00:05	Today this customer called in
00:05 - 00:07	and said I got a past due notice for my BVE
00:07 - 00:10	And all of my accounts are on autopay.
00:11 - 00:16	Why am I getting this?
00:17 - 00:21	My sales rep told me I'd only get one bill
00:21 - 00:24	One bill
00:29 - 00:31	ONE BILL
00:31 - 00:34	The customer said ONE BILL
00:38 - 00:40	.
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whats