00:00 - 00:03 | After careful review we've discovered the reason behind our rising loss ratios and lost business,... |
00:04 - 00:05 | Results are poorest where Underwriters who were trained via the "on-line" training course are located. |
00:05 - 00:07 | Here, here & here. |
00:08 - 00:12 | Some of the risks they've put on the books are pure crap. |
00:12 - 00:15 | Some of their decisions make Meadowbrook look like a frigiin' Think Tank |
00:17 - 00:19 | Call Steiner in New York - He's CUO - |
00:19 - 00:21 | He'll straighten this out. |
00:24 - 00:26 | My Fuhrer,.. Steiner |
00:27 - 00:28 | Steiner.. |
00:31 - 00:33 | Steiner is the one who came up with the idea of the online training |
00:34 - 00:36 | He's was too cheap to pay for the discount airfare and rooms at Motel 6 to properly train our team. |
00:53 - 00:58 | Will everyone who was not at the last Senior Strategy meeting please leave the room? |
01:13 - 01:15 | Do I have to handle every fucking thing myself? |
01:15 - 01:17 | I told you we were creating a staff of idiots who don't know the difference between their ass and an airplane! |
01:18 - 01:23 | How are we supposed to make an underwriting profit when we hire people who have no aviation experience whatsoever, |
01:25 - 01:28 | then refure to spend a couple of lousy bucks to teach them the difference between a CESSNA Skyhawk and a BUICK Skyhawk! |
01:29 - 01:31 | Even that idiot Receptionist we hired reads FLYING for Christsake! |
01:31 - 01:34 | If I have to hear one more time from a broker about how much fun they had at Starr's golf outing I'm gonna puke! |
01:34 - 01:37 | I'm sick and tired of getting nickle and dimed to death |
01:37 - 01:40 | by those idiots in accounting! |
01:40 - 01:42 | But Sir we need to be lean to drive stakeholder value |
01:42 - 01:46 | Stakeholder value? You're a fucking idiot! |
01:46 - 01:48 | But the 84% STI factor was,... |
01:48 - 01:52 | Was a result of all of us getting bent over the fencepost one more year in order to satisfy Wall Street! |
01:53 - 01:54 | If we want quality results we need quality people in order to achieve them! It's as simple as that! |
01:56 - 01:57 | When I started in the business you needed to have a Riddle degree and a pilots license. |
01:57 - 02:00 | Otherwise you were flipping burgers! |
02:00 - 02:03 | Then the second-class aviation crept in. UND, FTI, MIddle Tennessee state, |
02:04 - 02:08 | Before you knew it were were hiring from non-aviation schools |
02:08 - 02:13 | and no pilots license required. |
02:14 - 02:16 | Now we get ex-golf pros, accountants, Shit! I heard LA hired a friggin' masseuse! |
02:17 - 02:21 | Can you believe it? A masseuse? What the fuck were they thinking? |
02:30 - 02:34 | Now if I have a steak by myself on a business trip and exceed the allowable cost |
02:34 - 02:36 | I end of having to pay for the damn meal MYSELF! |
02:41 - 02:42 | MYSELF! Fifteen days a move on the road every month and I can't even have a decent meal! |
02:43 - 02:47 | Jet-lagged across 5 time zones for some idiotic meeting in London |
02:48 - 02:53 | IN COACH! Can you fucking believe it? |
02:54 - 02:56 | Then your body clock is so twisted that you can't sleep |
02:56 - 02:59 | can't eat. Hell, you can't even take a decent SHIT! |
03:00 - 03:02 | I told you to pack his laxative,... |
03:04 - 03:07 | I getting too old for this shit,... |
03:14 - 03:16 | I remember when being an Underwriter here was a position of prestige. Competitors feared us. Brokers loved us. |
03:19 - 03:23 | What did we ever do to the Illinois? |
03:25 - 03:26 | Clients would fall all overthemselves to get our quotes |
03:31 - 03:33 | And we could cut the throat of any company out there whenever we liked. |
03:40 - 03:46 | What's next? They've cut our expenses to the bone. And each year they ask for more cuts. |
03:46 - 03:49 | Someday we'll look back and see clearly when it all came apart,... |
03:53 - 03:56 | With online training,... |