00:00 - 00:03After careful review we've discovered the reason behind our rising loss ratios and lost business,...
00:04 - 00:05Results are poorest where Underwriters who were trained via the "on-line" training course are located.
00:05 - 00:07Here, here & here.
00:08 - 00:12Some of the risks they've put on the books are pure crap.
00:12 - 00:15Some of their decisions make Meadowbrook look like a frigiin' Think Tank
00:17 - 00:19Call Steiner in New York - He's CUO -
00:19 - 00:21He'll straighten this out.
00:24 - 00:26My Fuhrer,.. Steiner
00:27 - 00:28Steiner..
00:31 - 00:33Steiner is the one who came up with the idea of the online training
00:34 - 00:36He's was too cheap to pay for the discount airfare and rooms at Motel 6 to properly train our team.
00:53 - 00:58Will everyone who was not at the last Senior Strategy meeting please leave the room?
01:13 - 01:15Do I have to handle every fucking thing myself?
01:15 - 01:17I told you we were creating a staff of idiots who don't know the difference between their ass and an airplane!
01:18 - 01:23How are we supposed to make an underwriting profit when we hire people who have no aviation experience whatsoever,
01:25 - 01:28then refure to spend a couple of lousy bucks to teach them the difference between a CESSNA Skyhawk and a BUICK Skyhawk!
01:29 - 01:31Even that idiot Receptionist we hired reads FLYING for Christsake!
01:31 - 01:34If I have to hear one more time from a broker about how much fun they had at Starr's golf outing I'm gonna puke!
01:34 - 01:37I'm sick and tired of getting nickle and dimed to death
01:37 - 01:40by those idiots in accounting!
01:40 - 01:42But Sir we need to be lean to drive stakeholder value
01:42 - 01:46Stakeholder value? You're a fucking idiot!
01:46 - 01:48But the 84% STI factor was,...
01:48 - 01:52Was a result of all of us getting bent over the fencepost one more year in order to satisfy Wall Street!
01:53 - 01:54If we want quality results we need quality people in order to achieve them! It's as simple as that!
01:56 - 01:57 When I started in the business you needed to have a Riddle degree and a pilots license.
01:57 - 02:00Otherwise you were flipping burgers!
02:00 - 02:03Then the second-class aviation crept in. UND, FTI, MIddle Tennessee state,
02:04 - 02:08Before you knew it were were hiring from non-aviation schools
02:08 - 02:13and no pilots license required.
02:14 - 02:16Now we get ex-golf pros, accountants, Shit! I heard LA hired a friggin' masseuse!
02:17 - 02:21Can you believe it? A masseuse? What the fuck were they thinking?
02:30 - 02:34Now if I have a steak by myself on a business trip and exceed the allowable cost
02:34 - 02:36I end of having to pay for the damn meal MYSELF!
02:41 - 02:42MYSELF! Fifteen days a move on the road every month and I can't even have a decent meal!
02:43 - 02:47Jet-lagged across 5 time zones for some idiotic meeting in London
02:48 - 02:53IN COACH! Can you fucking believe it?
02:54 - 02:56Then your body clock is so twisted that you can't sleep
02:56 - 02:59can't eat. Hell, you can't even take a decent SHIT!
03:00 - 03:02I told you to pack his laxative,...
03:04 - 03:07I getting too old for this shit,...
03:14 - 03:16I remember when being an Underwriter here was a position of prestige. Competitors feared us. Brokers loved us.
03:19 - 03:23What did we ever do to the Illinois?
03:25 - 03:26Clients would fall all overthemselves to get our quotes
03:31 - 03:33And we could cut the throat of any company out there whenever we liked.
03:40 - 03:46What's next? They've cut our expenses to the bone. And each year they ask for more cuts.
03:46 - 03:49Someday we'll look back and see clearly when it all came apart,...
03:53 - 03:56With online training,...