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00:00 - 00:05Today this customer called in
00:05 - 00:07and said I got a past due notice for my BVE
00:07 - 00:10And all of my accounts are on autopay.
00:11 - 00:16Why am I getting this?
00:17 - 00:21My sales rep told me I'd only get one bill
00:21 - 00:24One bill
00:29 - 00:31ONE BILL
00:31 - 00:34The customer said ONE BILL
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