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Fizz in a nutshell
This interview show how Videotron thought about Fizz and how they treat their customer

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00:00 - 00:05So we decided to create a new service called Fizz
00:05 - 00:07The price are going to be the lowest
00:07 - 00:10no one will be able to beat them
00:11 - 00:16You will never find better price for wireless
00:17 - 00:21But there's no signal
00:21 - 00:24no signal
00:31 - 00:34These idiot pay and they get nothing
00:38 - 00:40nothing
00:41 - 00:47but the best is that we offered them "introductory" and "beta" pricing
00:47 - 00:50and we got them like easy fish
00:50 - 00:56they all flocked and subscribed to the "service"
00:58 - 00:59So these "tester"
00:59 - 01:01they stay to keep their pricing
01:04 - 01:06but they get no service at all
01:06 - 01:08not even support
01:13 - 01:14nothing
01:14 - 01:16We created a chat bubble that don't work
01:16 - 01:20and they all try to click it
01:21 - 01:27Then they go on the forum to get support, but there's none over there either
01:35 - 01:36we have one mod
01:36 - 01:39and he just sleep on the job
01:41 - 01:44but let's be serious
01:44 - 01:47we are actually trying to get our user wireless service
01:47 - 01:49but it's too much work
01:50 - 01:53so we create downtime as excuse
01:56 - 01:58we put a generic network issues
01:58 - 02:02on our website so they think we actually work
02:05 - 02:07but we do nothing
02:08 - 02:13We just sleep
02:15 - 02:17Then we added the internet service that work
02:17 - 02:20and to have a chance to get it they had to subscribe to wireless first
02:21 - 02:28but we gave 10 people our internet access to see that it exist and a bunch of people subscribed to wireless to have a chance
02:29 - 02:30wireless with no service?
02:30 - 02:32no service at all
02:36 - 02:39but to apologize for no wireless
02:40 - 02:42we gave everyone 2GB of data
02:50 - 02:55Only 2 gb and they all got more than that for a month
02:56 - 02:58What was their reaction?
02:58 - 03:04Some people complaining about that
03:04 - 03:09but those 2 GB free cost us 10 cents
03:09 - 03:11and a lot were happy
03:16 - 03:20They can't use their data either
03:23 - 03:26They thought they would get something
03:31 - 03:36Those idiot still all stay with Fizz to keep their beta pricing