00:00 - 00:03The Yahoo email servers have been compromised
00:04 - 00:05The compromised servers are located
00:05 - 00:07At Yahoo's datacentres here, and here.
00:08 - 00:12Multipule accounts have been hacked by spammers
00:12 - 00:15Spam is being sent from our customers email addresses
00:17 - 00:19Well just ditch Yahoo
00:19 - 00:21And use our servers
00:24 - 00:26Sir...
00:27 - 00:28Telecom...
00:31 - 00:33Hasnt had any email servers running for at least 7 years
00:34 - 00:36They were scrapped after working with MSN
00:53 - 00:58Anyone using Gmail, Hotmail or Mailchimp, leave the room
01:13 - 01:15What the hell were they thinking?
01:15 - 01:17Scrapping our perfectly good rendundant servers?
01:18 - 01:23What do we have to go back on?
01:25 - 01:28Now we are stuck with Yahoo!
01:29 - 01:31This is the 4th time this has happened!
01:31 - 01:34Do you think our customers are that stupid?
01:34 - 01:37Our customers will be starting to leave in droves!
01:37 - 01:40Once is bad enough, but 4 times!?
01:40 - 01:42We've disabled all accounts affected
01:42 - 01:46Oh, thats great, now our call centres will be overloaded!
01:46 - 01:48It was our only option, we cant just leave hackers have access.
01:48 - 01:52Whats the point? Once they have got access thats it!
01:53 - 01:54All Xtra accounts will be blacklisted by SPAM filters
01:56 - 01:57We have given Yahoo enough chances!
01:57 - 02:00Now the spammers have a database with half our customers addresses!
02:00 - 02:03Not to mention their address books!
02:04 - 02:08We are going to be the laughing stock
02:08 - 02:13Of all the ISP's in New Zealand!
02:14 - 02:16Havnt of you learnt from the days of Theresa Gattung!?
02:17 - 02:21We were then known as Telecon, now we are being called Telescum!
02:27 - 02:29Our only option left is a rebrand
02:30 - 02:34perhaps then, we may be able to
02:34 - 02:36save what little reputation we have left
02:41 - 02:42Whos idea was it?
02:43 - 02:47Too much of this running in without thinking
02:48 - 02:53We should never have worked with MSN
02:54 - 02:56let alone Yahoo!
02:56 - 02:59Now we have to spend millions
03:00 - 03:02On a new datacenter and PR campaigns!
03:04 - 03:07Its OK, we are on Gmail
03:14 - 03:16Changing our name will take time
03:19 - 03:23We cant just change it overnight
03:25 - 03:26The PR campaign will start tomorrow
03:31 - 03:33With an announcement on Facebook
03:40 - 03:46We will rebrand Telecom and change its name to Spark
03:46 - 03:49This is our last chance to get things right
03:53 - 03:56If we are lucky, some naive customers will return...