| 00:00 - 00:05 | At customer service we needed people. "Come and work for us", we said. |
| 00:05 - 00:07 | We needed them to work as slaves for us. |
| 00:07 - 00:10 | They worked for free. Poorly paid. |
| 00:11 - 00:16 | We made job advertisements stating that the people had to be extrovert. We got a good response. |
| 00:17 - 00:21 | We hired a bunch of poor people. |
| 00:21 - 00:24 | They don't deny doing anything that we tell them! |
| 00:29 - 00:31 | How is it possible? |
| 00:31 - 00:34 | We even invented fixed periods for them going to the toilet! |
| 00:38 - 00:40 | Poop too! |
| 00:41 - 00:47 | We have full control. They need some breaks, but they are only allowed to go one by one. |
| 00:47 - 00:50 | Can't risk the sheep talking with each fother. |
| 00:50 - 00:56 | Even if we had let them they wouldn't dare doing so. |
| 00:58 - 00:59 | They never talk about income. |
| 00:59 - 01:01 | Their rights are disappearing. |
| 01:04 - 01:06 | We are inventing something new. |
| 01:06 - 01:08 | Can you guess what it is? |
| 01:13 - 01:14 | Can you? |
| 01:14 - 01:16 | They must work during lunch hours. |
| 01:16 - 01:20 | Not being paid during lunch! |
| 01:21 - 01:27 | "Boss we are hungry. Everyone else are allowed to eat their lunch alone. |
| 01:35 - 01:36 | Will we get it through the leaders? |
| 01:36 - 01:39 | Everyone's working for free. |
| 01:41 - 01:44 | However I'll be a bit more serious now. |
| 01:44 - 01:47 | With these new rules: |
| 01:47 - 01:49 | We will start a new competition... |
| 01:50 - 01:53 | With great prizes! |
| 01:54 - 01:56 | Can you guess what prizes? |
| 01:56 - 01:58 | It's good stuff. |
| 01:58 - 02:02 | Amazing prizes divided on departments. A gift card or a t-shirt maybe. |
| 02:05 - 02:07 | It will be good! |
| 02:10 - 02:11 | Isn't that a good idea? |
| 02:11 - 02:13 | It's marvelous! Hysterical. |
| 02:15 - 02:17 | Do you know what the best part is? |
| 02:17 - 02:20 | It's a great idea. |
| 02:21 - 02:28 | The money we spend is coming from us saving money on making them work during lunch hours! |
| 02:29 - 02:30 | They're paying for it? |
| 02:30 - 02:32 | Yes, as the sheep that they are! |
| 02:36 - 02:39 | I think it will turn out quite good! |
| 02:40 - 02:42 | Just lik the NPS. |
| 02:50 - 02:55 | Do you know what NPS is? How we are giving them a score? |
| 02:56 - 02:58 | What is this NPS stuff? |
| 02:58 - 03:04 | It's the satisfaction of our customers. |
| 03:04 - 03:09 | Like we care about that. |
| 03:09 - 03:11 | However we need to send our managers some numbers. |
| 03:16 - 03:20 | The numbers are fake! |
| 03:23 - 03:26 | What do you think we are providing? A customer service? |
| 03:31 - 03:36 | Can you imagine if the employee were happy?! |
