| 00:00 - 00:03 | We just finished RCA |
| 00:04 - 00:05 | And I'm afraid we have bad news |
| 00:05 - 00:07 | The customer is from this area |
| 00:08 - 00:12 | and you know what that means |
| 00:12 - 00:15 | They usually give 2 to 3 stars |
| 00:17 - 00:19 | Ok, help me understand |
| 00:19 - 00:21 | what does this have to do with dsat? |
| 00:24 - 00:26 | Mr. Fede |
| 00:27 - 00:28 | We |
| 00:31 - 00:33 | We can't identify |
| 00:34 - 00:36 | root cause of all these DSATS |
| 00:53 - 00:58 | Everyone leave except, Polanco, Navarro, Gallegos, Jacobo y Luarca |
| 01:13 - 01:15 | What the hell is going? |
| 01:15 - 01:17 | Week after Week |
| 01:18 - 01:23 | We get DSAT after DSAT!!! |
| 01:25 - 01:28 | We were so close to 95% |
| 01:29 - 01:31 | But then it falls once again |
| 01:31 - 01:34 | Can't we for once get there? |
| 01:34 - 01:37 | I'm so tired of just keep trying and trying |
| 01:37 - 01:40 | and always falling short!! |
| 01:40 - 01:42 | Mr. Fede they're all OGS |
| 01:42 - 01:46 | What?? don't come with that crap! |
| 01:46 - 01:48 | Mr. Fede we can't support.. |
| 01:48 - 01:52 | Stop with that! They're all the same! |
| 01:53 - 01:54 | We give the best support! |
| 01:56 - 01:57 | Doesn't matter if you're from Asia, Europe, Argentina |
| 01:57 - 02:00 | We have to be at the top of the game always regardless |
| 02:00 - 02:03 | But just keep coming up with lame excuses |
| 02:04 - 02:08 | Like all the loosers out there |
| 02:08 - 02:13 | When are we finally gonna get there |
| 02:14 - 02:16 | is that so hard to do? |
| 02:17 - 02:21 | I'm tired of seeing the same numbers |
| 02:27 - 02:29 | every single day |
| 02:30 - 02:34 | Take pride where you are |
| 02:34 - 02:36 | We are Google |
| 02:41 - 02:42 | The best of the best |
| 02:43 - 02:47 | When I see these results |
| 02:48 - 02:53 | I just want to kick you all in the n#$&" |
| 02:54 - 02:56 | Maybe I'll get rid of all of you |
| 02:56 - 02:59 | and see if you can have better results in |
| 03:00 - 03:02 | Pollo Campero |
| 03:04 - 03:07 | Easy now, that's not gonna happen |
| 03:14 - 03:16 | I hope that we start seeing a difference now |
| 03:19 - 03:23 | I believe in you, don't know why |
| 03:25 - 03:26 | Luarca |
| 03:31 - 03:33 | Do you understand |
| 03:40 - 03:46 | We all need to step up and start providing excellent support |
| 03:46 - 03:49 | We cannot continue this way |
| 03:53 - 03:56 | That will be all for now |
