| 00:00 - 00:03 | The users are gathering |
| 00:04 - 00:05 | So far, they have shown up here |
| 00:05 - 00:07 | here, and here. |
| 00:08 - 00:12 | From what we can tell, their Java install is broken |
| 00:12 - 00:15 | but beyond that, it's not clear what they want. |
| 00:17 - 00:19 | Redeploy the package |
| 00:19 - 00:21 | That will fix it |
| 00:24 - 00:26 | Sir... |
| 00:27 - 00:28 | We... |
| 00:31 - 00:33 | We already redeployed the package |
| 00:34 - 00:36 | It failed again |
| 00:53 - 00:58 | Everyone using Firefox, get out now. |
| 01:13 - 01:15 | What the hell are they thinking? |
| 01:15 - 01:17 | Installing software automatically |
| 01:18 - 01:23 | Without user interaction? |
| 01:25 - 01:28 | Using a Microsoft product? |
| 01:29 - 01:31 | They're screwed! |
| 01:31 - 01:34 | What's next? |
| 01:34 - 01:37 | Automatically building computers? |
| 01:37 - 01:40 | That's insane! |
| 01:40 - 01:42 | Sir, the users are not happy. |
| 01:42 - 01:46 | Is that any excuse to give back admin privileges? |
| 01:46 - 01:48 | Sir, they are frustrated and looking for support |
| 01:48 - 01:52 | They'll get support, but what of it? |
| 01:53 - 01:54 | Petty promises |
| 01:56 - 01:57 | The same shit as usual |
| 01:57 - 02:00 | "Yes, we understand your problems!" |
| 02:00 - 02:03 | "Yes, we will fix the system!" |
| 02:04 - 02:08 | Are you kidding me? |
| 02:08 - 02:13 | They need to put in a ticket! |
| 02:14 - 02:16 | They keep sending emails! |
| 02:17 - 02:21 | If only we had a better self service portal |
| 02:27 - 02:29 | We're doomed without a portal. |
| 02:30 - 02:34 | If only they would learn from history |
| 02:34 - 02:36 | You can't support something you don't understand |
| 02:41 - 02:42 | Too much of this... |
| 02:43 - 02:47 | Too much of this running in without thinking |
| 02:48 - 02:53 | Just throw reasoning out the door and show people you're angry. |
| 02:54 - 02:56 | Yeah. That'll work. |
| 02:56 - 02:59 | Who do they think they're fooling? |
| 03:00 - 03:02 | The whole thing is a sham! |
| 03:04 - 03:07 | It's okay Anna, we all installed an open source browser. |
| 03:14 - 03:16 | Keep reinstalling the package until it works |
| 03:19 - 03:23 | They'll feel satisfied with the results |
| 03:25 - 03:26 | "My Java works now." |
| 03:31 - 03:33 | Nothing. Will change. |
| 03:40 - 03:46 | Keep monitoring the logs |
| 03:46 - 03:49 | And close tickets |
| 03:53 - 03:56 | We'll see how this all turns out. |
