| 00:05 - 00:06 | Can I also talk to you about something? |
| 00:07 - 00:08 | Of course |
| 00:08 - 00:11 | How was your performance this month? |
| 00:12 - 00:13 | Well... my standards are set too high |
| 00:13 - 00:16 | I don't think those PTP and debit order targets are realistic |
| 00:16 - 00:18 | On the scorecard, you mean? |
| 00:18 - 00:21 | Yes on the scorecard. Vusi in head office set them way too high |
| 00:21 - 00:25 | And they keep pushing up our collection targets and decreasing our commission rates. |
| 00:25 - 00:27 | MBD just wants us to work more but don't want to pay. |
| 00:28 - 00:29 | And they change calculations all the time and don't tell us |
| 00:30 - 00:33 | And now there's this 110 matters, and monitoring talk-time - it's impossible. |
| 00:34 - 00:37 | And the points on the new scorecard are different to the points on the old scorecard |
| 00:37 - 00:38 | You got 100 points on your scorecard |
| 00:39 - 00:41 | You got 100 points on your scorecard |
| 00:41 - 00:44 | I got 100 points? |
| 00:44 - 00:46 | Yes, you're getting a R1100 incentive |
