00:00 - 00:05 | So I get in around 7:30, now AskMyGP , needs to be on |
00:05 - 00:07 | Come on hurry up, the patients are waiting |
00:07 - 00:10 | Well here we go. |
00:11 - 00:16 | We have to open the service as usual at 8am |
00:17 - 00:21 | Within 5 minutes it's already at capacity. |
00:21 - 00:24 | Online.. |
00:29 - 00:31 | Online.. |
00:31 - 00:34 | We already had enough problems with people googling their symptoms! |
00:38 - 00:40 | Online! |
00:41 - 00:47 | We've been told by the health board we need an online way to communicate |
00:47 - 00:50 | And to help patients get in touch with the doctors |
00:50 - 00:56 | At first, fantastic, we could direct people in reception |
00:58 - 00:59 | And then the website came! |
00:59 - 01:01 | Inviting people to just email us! |
01:04 - 01:06 | 25,000 people |
01:06 - 01:08 | Using one service |
01:13 - 01:14 | Online |
01:14 - 01:16 | We're busier |
01:16 - 01:20 | Than if we'd have used morse code |
01:21 - 01:27 | A fantastic piece of technology |
01:35 - 01:36 | Nobody can use because |
01:36 - 01:39 | There aren't enough GPs to handle.. |
01:41 - 01:44 | No, seriously, it's a good idea |
01:44 - 01:47 | It lets people communicate via email to us |
01:47 - 01:49 | If they need to |
01:50 - 01:53 | The only problem being |
01:54 - 01:56 | The problem |
01:56 - 01:58 | Is that everyone |
01:58 - 02:02 | Can just go onto it |
02:05 - 02:07 | all of them |
02:10 - 02:11 | Everyone |
02:11 - 02:13 | Everyone |
02:15 - 02:17 | So everyone with an itchy arse |
02:17 - 02:20 | Can now demand a GPs time! |
02:21 - 02:28 | We have no way of triaging anyone |
02:29 - 02:30 | "So we're buggered?" |
02:30 - 02:32 | We're buggered! |
02:36 - 02:39 | The best thing is |
02:40 - 02:42 | Every Monday morning |
02:50 - 02:55 | Every monday morning when we're busy |
02:56 - 02:58 | What happens then? |
02:58 - 03:04 | They take it offline for maintenance |
03:04 - 03:09 | So everything you did is lost |
03:09 - 03:11 | Christ I've never seen anything like it |
03:16 - 03:20 | Call back tomorrow |
03:23 - 03:26 | Somehow tomorrow we'll have this shit working |
03:31 - 03:36 | God help the NHS I swear to god |