| 00:00 - 00:05 | Recently our company decided to change ticketing system |
| 00:05 - 00:07 | "It's better, has advanced integration functions" |
| 00:07 - 00:10 | "Everything can be easily automated" |
| 00:11 - 00:16 | "Which means lower manual effort for service desk" |
| 00:17 - 00:21 | Guess when the Go-Live will be... |
| 00:21 - 00:24 | "In 2 months." |
| 00:29 - 00:31 | 2 months! |
| 00:31 - 00:34 | "It'll be fully operational by then." |
| 00:38 - 00:40 | 2 months... |
| 00:41 - 00:47 | We're switching to a completely different ticketing system in just 2 months. That's how advanced it is. |
| 00:47 - 00:50 | All thanks to the integration capabilities |
| 00:50 - 00:56 | And automation readiness |
| 00:58 - 00:59 | The last update... |
| 00:59 - 01:01 | The last update of the current system... |
| 01:04 - 01:06 | Took them 5 years! |
| 01:06 - 01:08 | If not more |
| 01:13 - 01:14 | 5 years... |
| 01:14 - 01:16 | And now they think |
| 01:16 - 01:20 | That they'll migrate everything |
| 01:21 - 01:27 | To a completely different tool in just 2 months! |
| 01:35 - 01:36 | That it's gonna... |
| 01:36 - 01:39 | Be operational and all. |
| 01:41 - 01:44 | But in all seriousness |
| 01:44 - 01:47 | It's good that they finally decided to |
| 01:47 - 01:49 | Change the ticketing tool |
| 01:50 - 01:53 | The old one is lacking in... |
| 01:54 - 01:56 | Many aspects |
| 01:56 - 01:58 | Flexibility etc. |
| 01:58 - 02:02 | Automation is difficult, needs manufacturer's assistance |
| 02:05 - 02:07 | But... |
| 02:10 - 02:11 | But everything... |
| 02:11 - 02:13 | Everything is... |
| 02:15 - 02:17 | Everything is finally working. |
| 02:17 - 02:20 | All the past customizations they ordered... |
| 02:21 - 02:28 | The best part is that things like Knowledge Base etc. will need to be moved manually cause you can't export it from the current system... |
| 02:29 - 02:30 | - Can't export? |
| 02:30 - 02:32 | You can't export it! |
| 02:36 - 02:39 | Thousands of articles... |
| 02:40 - 02:42 | Will need to be copy-pasted. |
| 02:50 - 02:55 | Updated and copy-pasted manually. |
| 02:56 - 02:58 | - And historical data? |
| 02:58 - 03:05 | You can't export, so it will be unavailable of course. No can do... |
| 03:05 - 03:09 | Nobody is going to manually copy-paste millions of entries. |
| 03:09 - 03:11 | Poor reporting team... |
| 03:16 - 03:20 | In just 2 months... |
| 03:23 - 03:26 | Quite an ambitious plan. |
| 03:31 - 03:36 | My prayers with everyone who will work overtime... |
