| 00:00 - 00:03 | We have received many complaints in the past 24 hours |
| 00:04 - 00:05 | Accupac, Trane |
| 00:05 - 00:07 | Here we have Bally Ribbon |
| 00:08 - 00:12 | Where the box has incorrect panel dimensions |
| 00:12 - 00:15 | The client has reported this defect numerous times |
| 00:17 - 00:19 | That's ok |
| 00:19 - 00:21 | We should have an Orange Alert on this order |
| 00:24 - 00:26 | Sir, |
| 00:27 - 00:28 | The alert... |
| 00:31 - 00:33 | The alert was signed off by a Supervisor... |
| 00:34 - 00:36 | and it was still made wrong. |
| 00:53 - 00:58 | Everyone that is not in OPEX, leave immediately. |
| 01:13 - 01:15 | This is completely unacceptable! |
| 01:15 - 01:17 | How could we let this this happen?! |
| 01:18 - 01:23 | The whole point of the orange alert is to inspect the goddamn box! |
| 01:25 - 01:28 | You can only slot it one of two ways! |
| 01:29 - 01:31 | Its a HSC! |
| 01:31 - 01:34 | The clients are laughing at us! |
| 01:34 - 01:37 | This is not Operational Excellence |
| 01:37 - 01:40 | I want answers! |
| 01:40 - 01:42 | Sir, the factory ticket layout is confusing |
| 01:42 - 01:46 | The dimensions are on the ticket! |
| 01:46 - 01:48 | Sir, the one panel looks bigger on the ticket... |
| 01:48 - 01:52 | Bullshit! Any good operator can tell the right dimensions! |
| 01:53 - 01:54 | Completely unacceptable! |
| 01:56 - 01:57 | And what about Shipping? |
| 01:57 - 02:00 | We cant even send an order to the right client! |
| 02:00 - 02:03 | Streamlight gets orders from Sharp, Food Sciences gets Spray |
| 02:04 - 02:08 | It's like they can't read the load tags! |
| 02:08 - 02:13 | It happens at least once a week, and nobody seems to care! |
| 02:14 - 02:16 | We are killing ourselves! |
| 02:17 - 02:21 | How can we possibly expect to get gainshare with these constant quality issues! |
| 02:27 - 02:29 | We must do better. |
| 02:30 - 02:34 | We owe it to ourselves. |
| 02:34 - 02:36 | We owe it to the organization. |
| 02:41 - 02:42 | That's not all... |
| 02:43 - 02:47 | We have had over $10,000 of client complaints in a single day! |
| 02:48 - 02:53 | Bob is going to replace us at this rate if we don't change things, |
| 02:54 - 02:56 | Jeremy will never let us move downstairs, |
| 02:56 - 02:59 | especially if we are not cost neutral! |
| 03:00 - 03:02 | I need Gainshare to live! |
| 03:04 - 03:07 | It's OK, we can still get the Christmas bonus. |
| 03:14 - 03:16 | How are boxes so difficult? |
| 03:19 - 03:23 | Its basically just all trash anyway. |
| 03:25 - 03:26 | They're too picky. |
| 03:31 - 03:33 | Flipped sheets, seriously? |
| 03:40 - 03:46 | I need a vacation before I go completely insane. |
| 03:46 - 03:49 | The box industry takes no prisoners... |
| 03:53 - 03:56 | we are stuck here forever. |
