00:00 - 00:05So we are about to release Phoenix in line with the movie release
00:05 - 00:07We publish the promo and show the requirements
00:07 - 00:10We made her powerful, a legendary...
00:11 - 00:16The team requirement needed to be appropriate for this type of character and her powers
00:17 - 00:21Mystic-Villain-Controllers
00:21 - 00:24Nobu
00:29 - 00:31Nobu
00:31 - 00:34They were spending refreshing on Hand Assassin nodes daily
00:38 - 00:40Nobu...
00:41 - 00:47Players already spent money to unlock and rank up Psylocke for their X-Men team
00:47 - 00:50And even though the required team made no sense
00:50 - 00:56They wanted everyone at 5 stars for the Phoenix release
00:58 - 00:59We changed it to 6
00:59 - 01:01Now they need 200 more shards for each character
01:04 - 01:06They used all those cores for refreshes
01:06 - 01:08They geared up this team
01:13 - 01:146-stars...
01:14 - 01:16If it was 5, everyone would have unlocked her
01:16 - 01:20We even showed them 5 stars in the promo
01:21 - 01:27Someone said it was our "gift" to veterans and were like... "Thank you foxNext"
01:35 - 01:36They even asked for refunds
01:36 - 01:39One guy messaged FoxNext support for his money back.. not the app store
01:41 - 01:44But listen, we get it..
01:44 - 01:47Players were mad and some felt cheated
01:47 - 01:49So we gave them an event to show our appreciation
01:50 - 01:53"Orbs-a-plenty"
01:54 - 01:56You open orbs
01:56 - 01:58You get psylocke orbs
01:58 - 02:02But we put the tiers so high that most won't get tier 1
02:05 - 02:07Nobu...
02:10 - 02:11And then
02:11 - 02:13(laughs in RNG)
02:15 - 02:17We put an offer in the store
02:17 - 02:20For 85 players to buy 120 gold orbs for $20
02:21 - 02:28We made /u/cerebro tell reddit it was a mistake but they get to keep the gold
02:29 - 02:30A/B testing?
02:30 - 02:32A/B testing again...
02:36 - 02:39Now they are begging for their gold "offer"
02:40 - 02:42They are going to buy gold orbs...
02:50 - 02:55They completely forgot about 6-star Phoenix
02:56 - 02:58Are you going to give players gold?
02:58 - 03:04We'll toss some "huge" rewards in a calendar and wait for "thank you" posts on reddit
03:04 - 03:09Most players will be fine until they start seeing Phoenix teams are meta
03:09 - 03:11But atleast they get a 2-star America Chavez
03:16 - 03:20They are still buying orbs...
03:23 - 03:26Even overpriced shard offers
03:31 - 03:36The offers get worse and worse, i don't even know who is buying