| 00:00 - 00:05 | So a customer comes in and they say |
| 00:05 - 00:07 | Look we have an issue with our integration |
| 00:07 - 00:10 | And I am like "shit this is fcked" |
| 00:11 - 00:16 | So i start investigating and notice something |
| 00:17 - 00:21 | It's got -3 sites mapped on the PSA integration in RMM |
| 00:21 - 00:24 | -3 sites! |
| 00:29 - 00:31 | -3! |
| 00:31 - 00:34 | not even 1 site is mapped, it's all bugged! |
| 00:38 - 00:40 | it's fucked. |
| 00:41 - 00:47 | And then I try to get the customer to go in and run the mapping analysis |
| 00:47 - 00:50 | And then he goes in and does the mapping analysis |
| 00:50 - 00:56 | And I see it maps 0 Sites and 0 psa companies! |
| 00:58 - 00:59 | And he's asking |
| 00:59 - 01:01 | "Is that intended?" |
| 01:04 - 01:06 | is that Fucking intended |
| 01:06 - 01:08 | What a guy! |
| 01:13 - 01:14 | Oh God |
| 01:14 - 01:16 | Intended behaviour! |
| 01:16 - 01:20 | Everything's running fucked. |
| 01:21 - 01:27 | He's not getting those sites back! |
| 01:35 - 01:36 | So I start asking the guys |
| 01:36 - 01:39 | "Has anyone seen this before?" |
| 01:41 - 01:44 | and then G's like |
| 01:44 - 01:47 | "Hey, I've seen this before!" |
| 01:47 - 01:49 | "I have a problem ticket for this" |
| 01:50 - 01:53 | "in the virtual garbage bin" |
| 01:54 - 01:56 | garbage bin... |
| 01:56 - 01:58 | but it's not a feature |
| 01:58 - 02:02 | It's something that should be fixed |
| 02:05 - 02:07 | CDC |
| 02:10 - 02:11 | He sent it...! |
| 02:11 - 02:13 | He sent it...! |
| 02:15 - 02:17 | He sent it and expected a fix! |
| 02:17 - 02:20 | Expecting to see it fixed! |
| 02:21 - 02:28 | What unbelievable optimism, just breathtaking |
| 02:29 - 02:30 | To CDC? |
| 02:30 - 02:32 | To CDC! |
| 02:36 - 02:39 | And they waited 3 months |
| 02:40 - 02:42 | 3 whole months |
| 02:50 - 02:55 | Customer didn't have any mappings. |
| 02:56 - 02:58 | And did they investigate? |
| 02:58 - 03:04 | They went in and had a look at the integration |
| 03:04 - 03:09 | And had a look see |
| 03:09 - 03:11 | Without reading the TS notes |
| 03:16 - 03:20 | And re-ran the mapping. |
| 03:23 - 03:26 | and they said "it's fixed" |
| 03:31 - 03:36 | It's fixed and they closed the case. |
