| 00:00 - 00:05 | Case comes in, requeue P2, CTI RP calls get stuck |
| 00:05 - 00:07 | CIN Agent pings me, I take the call and send webex |
| 00:07 - 00:10 | Network down, need to troubleshoot. |
| 00:11 - 00:16 | I check previous engineer notes |
| 00:17 - 00:21 | He asked the customer to change a service parameter. |
| 00:21 - 00:24 | The parameter! |
| 00:29 - 00:31 | To change it! |
| 00:31 - 00:34 | This parameter had nothing to do with the problem! |
| 00:38 - 00:40 | He asked her to change it!! |
| 00:41 - 00:47 | Yordan is looking at the case and he grabs his head, the analysis of the logs had nothing to do with the problem. |
| 00:47 - 00:50 | So I wanted to take new traces to check |
| 00:50 - 00:56 | But the customer says he trusts the other engineer and wants to change it! |
| 00:59 - 01:01 | And I wanted to FTS it! |
| 01:04 - 01:06 | Imagine her reaction! |
| 01:06 - 01:08 | when she changes it for nothing. |
| 01:13 - 01:14 | the parameter! |
| 01:14 - 01:16 | And of course this worked before |
| 01:16 - 01:20 | Not a new implementation! |
| 01:21 - 01:27 | I can't wait for her to change it, then restart and the issue is still there! |
| 01:41 - 01:44 | Hey, but now, seriously |
| 01:44 - 01:47 | I had every intention to tell her what to do |
| 01:47 - 01:49 | But the traces didn't cover the call |
| 01:50 - 01:53 | So I told her "Sure, change it." |
| 01:54 - 01:56 | She's gonna change it |
| 01:56 - 01:58 | Nothing will happen and |
| 01:58 - 02:02 | she will most likely requeue it |
| 02:05 - 02:07 | The parameter! |
| 02:10 - 02:11 | Next guy will |
| 02:11 - 02:13 | tell her to restart the CUCM |
| 02:15 - 02:17 | or check for boot-boot |
| 02:17 - 02:20 | or look at the database replication |
| 02:21 - 02:28 | But yeah she trusts the other engineer and she will change it |
| 02:29 - 02:30 | She trusts him? |
| 02:30 - 02:32 | Yes, she does! |
| 02:36 - 02:39 | This is never gonna get resolved. |
| 02:40 - 02:42 | But I dropped from the Webex! |
| 02:50 - 02:55 | But who knows, maybe the parameter solves it |
| 02:56 - 02:58 | And what about the survey? |
| 02:58 - 03:04 | Well what about it? I agreed with her. |
| 03:04 - 03:09 | She and the other guy are 100% right. |
| 03:09 - 03:11 | Oh god, the whole situation! |
| 03:16 - 03:20 | Imagine if they escalate this to Yordan! |
| 03:23 - 03:26 | He's gonna quit! |
| 03:31 - 03:36 | When he sees the email "Hello Konstantin please make sure lead is involved" |
