00:00 - 00:03 | The USA Product Support queue is getting too long |
00:04 - 00:05 | So far, we have 50 cases |
00:05 - 00:07 | in printer, and 80 in Mobile. |
00:08 - 00:12 | From what we can tell, the customer is not happy with our products |
00:12 - 00:15 | but beyond that, it's not clear what they want. |
00:17 - 00:19 | Get a hold of their SEs |
00:19 - 00:21 | We'll find out what they want. |
00:24 - 00:26 | Boss... |
00:27 - 00:28 | They... |
00:31 - 00:33 | They are the SEs |
00:34 - 00:36 | They are the one creating cases through KC |
00:53 - 00:58 | Every one who has more than 20 cases get out now |
01:13 - 01:15 | What the heck are they thinking? |
01:15 - 01:17 | Whit this high volume of cases we'll never reach our goal |
01:18 - 01:23 | And those SEs keep creating cases? |
01:25 - 01:28 | What do they think is going to happen? |
01:29 - 01:31 | We are not creating CPRs! |
01:31 - 01:34 | Look what happens to your own KC |
01:34 - 01:37 | All the Cases in red and yellow |
01:37 - 01:40 | It looks like a rainbow |
01:40 - 01:42 | but boss the customers are not happy. |
01:42 - 01:46 | Is that an excuse for them to open up a case and request a CPR right away? |
01:46 - 01:48 | Boss, they are frustrated, specially with SmartSystems |
01:48 - 01:52 | They'll get support when we have time, not whenever they want!!! |
01:53 - 01:54 | and then Josh comes with his typical answer |
01:56 - 01:57 | "This is not IDL related" |
01:57 - 02:00 | so now what is he gonna say? |
02:00 - 02:03 | it's not CPR related? |
02:04 - 02:08 | Are you freaking kidding me!!!? |
02:08 - 02:13 | He should keep playing golf instead of playing ping pong, he doesn't get it... |
02:14 - 02:16 | because Ricardo keeps beating him all the time |
02:17 - 02:21 | I wish we could ask the SEs if they any matches so they could just set the devices on fire!!! |
02:27 - 02:29 | If only they would read our KC answers |
02:30 - 02:34 | why do you think I always ask you to write answers? |
02:34 - 02:36 | but who writes useful answers anyways... |
02:41 - 02:42 | anyways... |
02:43 - 02:47 | Ohh! and Billie needs to stop taking more calls, she's over 50 cases again! |
02:48 - 02:53 | And I hope when we move to the new building |
02:54 - 02:56 | we have a nicer and cleaner area |
02:56 - 02:59 | but don't even think about taking all the junk you don't use |
03:00 - 03:02 | For example all those old devices sitting around |
03:04 - 03:07 | It's okay Clo, You can keep one 700 series |
03:14 - 03:16 | we should have another Chilli potluck |
03:19 - 03:23 | but the chilli Damon made is way too spicy |
03:25 - 03:26 | some of you are still suffering |
03:31 - 03:33 | Andy, you dont need to eat chilli to be farty |
03:40 - 03:46 | ok team, try to keep the customer happy and pick all the cases you can out of the queue |
03:46 - 03:49 | if they are mad with our products now... |
03:53 - 03:56 | Wait until they reach Tech Support. |