| 00:00 - 00:03 | You are going to have to rate the district in a bell-shaped curve |
| 00:04 - 00:05 | and it isn't going to be easy. |
| 00:05 - 00:07 | Here in Tulsa it isn't much of a problem. |
| 00:08 - 00:12 | We have the Three Stooges, |
| 00:12 - 00:15 | Matt, Marland and Curly. |
| 00:17 - 00:19 | No question Curly belongs at the bottom. |
| 00:19 - 00:21 | It gets tricky after that. |
| 00:24 - 00:26 | The women |
| 00:27 - 00:28 | in OKC... |
| 00:31 - 00:33 | Shelley is blowing it out on all three products. |
| 00:34 - 00:36 | What about Voice of the Customer? |
| 00:53 - 00:58 | Anybody who believes they bring value to the customer stay in the room. |
| 01:13 - 01:15 | You call this district top performers? |
| 01:15 - 01:17 | This district is not living up to its potential. |
| 01:18 - 01:23 | Why did I uproot Donna and move to Oklahoma? |
| 01:25 - 01:28 | What do they think is going to happen? |
| 01:29 - 01:31 | We loved Austin. |
| 01:31 - 01:34 | Austin loved me. |
| 01:34 - 01:37 | And now I'm stuck in this god-forsaken state |
| 01:37 - 01:40 | with this god-forsaken district. |
| 01:40 - 01:42 | They don't know the first thing about taking care of their customers. |
| 01:42 - 01:46 | Sir, with your help they can improve. |
| 01:46 - 01:48 | There is hope for them. |
| 01:48 - 01:52 | They are overwhelmed by their new territories. |
| 01:53 - 01:54 | Overwhelmed? I'll show them overwhelmed. |
| 01:56 - 01:57 | Why can't they grasp the concepts? |
| 01:57 - 02:00 | It's simple...engage the HCP. |
| 02:00 - 02:03 | Travel with them on a One Patient Journey. |
| 02:04 - 02:08 | HCPs don't think drugs. They think patients. |
| 02:08 - 02:13 | Why can't they be like my old district? |
| 02:14 - 02:16 | They know how to bring value. |
| 02:17 - 02:21 | They know their customers. |
| 02:27 - 02:29 | They know the flow of their offices. They know payers. |
| 02:30 - 02:34 | They know how to team with their offices. |
| 02:34 - 02:36 | Why couldn't I have a Diabetes district? |
| 02:41 - 02:42 | I would mold them in my image. |
| 02:43 - 02:47 | I would bring value with a Diabetes district. |
| 02:48 - 02:53 | But no...I'm stuck with these knuckleheads. |
| 02:54 - 02:56 | What I wouldn't give to turn back the clock. |
| 02:56 - 02:59 | I spend half my life in conference calls |
| 03:00 - 03:02 | And the other half is in meetings. |
| 03:04 - 03:07 | It's okay Anna, we all retweeted. |
| 03:14 - 03:16 | The protesters will leave with politician's promises |
| 03:19 - 03:23 | They'll feel satisfied with the results |
| 03:25 - 03:26 | "We won." |
| 03:31 - 03:33 | Nothing. Will change. |
| 03:40 - 03:46 | Keep looking for a leader to pop up. |
| 03:46 - 03:49 | If they make concrete demands, they may stand a chance. |
| 03:53 - 03:56 | We'll see how this all turns out. |
