| 00:00 - 00:03 | We have the location of the customer presentation |
| 00:04 - 00:05 | So far, they have sites here... |
| 00:05 - 00:07 | here, and here... |
| 00:08 - 00:12 | From what we can tell, they need an integrated AX & CRM solution in 12 weeks |
| 00:12 - 00:15 | but beyond that, it's not clear what we will need to deliver... |
| 00:17 - 00:19 | Get a hold of their Stakeholders! |
| 00:19 - 00:21 | We'll find out what they want. |
| 00:24 - 00:26 | Steve... |
| 00:27 - 00:28 | They... |
| 00:31 - 00:33 | They don't like the timescales... |
| 00:34 - 00:36 | ...and they are challenging the estimates. |
| 00:53 - 00:58 | Everyone in Project Delivery and Managed Services get out now. |
| 01:13 - 01:15 | What the hell have we quoted? |
| 01:15 - 01:17 | How long take it take to implement AX and CRM? |
| 01:18 - 01:23 | And no Stakeholders to talk to? |
| 01:25 - 01:28 | How can we deliver in 12 weeks? |
| 01:29 - 01:31 | They're dreaming! |
| 01:31 - 01:34 | Look what happened to the last project! |
| 01:34 - 01:37 | Delivered way over budget! We delivered things that werent even in the contract.. |
| 01:37 - 01:40 | It was like gold plating a turd... |
| 01:40 - 01:42 | Steve, that customer isn't happy. |
| 01:42 - 01:46 | Is that any excuse to charge in and extend their support contract? |
| 01:46 - 01:48 | Sir, they are logging issues, we have 3 level 2's |
| 01:48 - 01:52 | They'll get closed, but what of it? |
| 01:53 - 01:54 | It's not like we breached the SLA's. |
| 01:56 - 01:57 | Managed Services, alwats the same... |
| 01:57 - 02:00 | "Yes, we understand your problems!" |
| 02:00 - 02:03 | "Yes, we will fix the system!" |
| 02:04 - 02:08 | Are you kidding me? |
| 02:08 - 02:13 | They need SLA's they can be measured by... |
| 02:14 - 02:16 | They need more resource. |
| 02:17 - 02:21 | Darren need to sort this out... |
| 02:27 - 02:29 | They're doomed without more resource. |
| 02:30 - 02:34 | If only they would learn from history |
| 02:34 - 02:36 | You can't support something you don't understand |
| 02:41 - 02:42 | Too much of this... |
| 02:43 - 02:47 | Too much of this running in without thinking |
| 02:48 - 02:53 | Just throw reasoning out the door and show people you're angry. |
| 02:54 - 02:56 | Yeah. That'll work. |
| 02:56 - 02:59 | Who do they think they're fooling? |
| 03:00 - 03:02 | The whole thing is a sham! |
| 03:04 - 03:07 | It's okay Debbie, we'll find technical resource. |
| 03:14 - 03:16 | They will agree to close the Level 2's. |
| 03:19 - 03:23 | They'll feel satisfied with the results |
| 03:25 - 03:26 | "We won." |
| 03:31 - 03:33 | Nothing. Will change. |
| 03:40 - 03:46 | Upgrades will still be a nightmare... |
| 03:46 - 03:49 | If we offer some free IP if they renew, they may extend the contract. |
| 03:53 - 03:56 | Now let's get ready for the presentation... |
