| 00:00 - 00:03 | We have monitored a number of calls |
| 00:04 - 00:05 | and done audits |
| 00:05 - 00:07 | The customer was moving from here |
| 00:08 - 00:12 | to the new address |
| 00:12 - 00:15 | located here |
| 00:17 - 00:19 | And they wanted NBN... |
| 00:19 - 00:21 | FTTP, yes? |
| 00:24 - 00:26 | They did... |
| 00:27 - 00:28 | however... |
| 00:31 - 00:33 | Anurag the agent processed a... |
| 00:34 - 00:36 | a cancellation |
| 00:53 - 00:58 | All of Sai's customer service bitches please leave the room.... |
| 01:13 - 01:15 | WHY NOT DO AN SQ CHECK!? |
| 01:15 - 01:17 | THE AREA IS NBN READY!!! |
| 01:18 - 01:23 | THIS IS WHY THE CANCELLATION RATE IS SO HIGH!!! |
| 01:25 - 01:28 | THESE BENCHOD'S, WHO FUCK UP A SIMPLE RELOCATION!! |
| 01:29 - 01:31 | Your brother? Really? |
| 01:31 - 01:34 | IF MANAGEMENT HEARS ABOUT THIS |
| 01:34 - 01:37 | I'LL BE IN CATCH-UPS FOR HOURS |
| 01:37 - 01:40 | AND YOU'RE ALL INVITED!!! |
| 01:40 - 01:42 | I can't be in a catch-ups all day |
| 01:42 - 01:46 | YOU SHOULD HAVE THOUGHT OF THAT BEFORE |
| 01:46 - 01:48 | I have a number of Salesforce meetings... |
| 01:48 - 01:52 | CANCEL THEM |
| 01:53 - 01:54 | FUCK!!! |
| 01:56 - 01:57 | As if the NBN wasn't bad enough |
| 01:57 - 02:00 | Now we can't even do a simple move house |
| 02:00 - 02:03 | "NO LONGER REQUIRES SERVICE" |
| 02:04 - 02:08 | "ALREADY HAVE INTERNET AT NEW LOCATION" |
| 02:08 - 02:13 | "MOVING OVERSEAS" |
| 02:14 - 02:16 | AND WHEN WE DO AN SQ... |
| 02:17 - 02:21 | "HYBRID FUCKING COAXIAL FIBRE"!!! |
| 02:27 - 02:29 | I miss dial-up plans |
| 02:30 - 02:34 | Mobile Wireless Broadband |
| 02:34 - 02:36 | Even the T-Box was simpler |
| 02:41 - 02:42 | Fucking Malcolm Turnbull |
| 02:43 - 02:47 | He should never have insisted |
| 02:48 - 02:53 | on Multi-Mix technology |
| 02:54 - 02:56 | WHEN I WAS A BOY MULTI-MIX WAS A FUCKING CEMENT COMPANY!!! |
| 02:56 - 02:59 | And that sums up the NBN |
| 03:00 - 03:02 | DRY CRUSTY CEMENT! |
| 03:04 - 03:07 | It's okay Anna, NBN sales are up. |
| 03:14 - 03:16 | Cancellation data came through earlier |
| 03:19 - 03:23 | Conversion was up, so I'm good for now. |
| 03:25 - 03:26 | I should go for a smoke |
| 03:31 - 03:33 | Who has one? |
| 03:40 - 03:46 | It's $40 a pack now, all of a sudden none of you smoke? |
| 03:46 - 03:49 | I'll give you "Cheaper Competition" |
| 03:53 - 03:56 | Anyone have TPG's number? |
