| 00:00 - 00:03 | We have a load up updates, a lot of case escalations. |
| 00:04 - 00:05 | We have more tech duties |
| 00:05 - 00:07 | We are also taking calls from here |
| 00:08 - 00:12 | and we will so be taking calls here |
| 00:12 - 00:15 | adding more to the work load. |
| 00:17 - 00:19 | It should be fine. |
| 00:19 - 00:21 | we have Danny Stinson |
| 00:24 - 00:26 | Um my team leader |
| 00:27 - 00:28 | Danny... um Danny s |
| 00:31 - 00:33 | Danny Stinson is no longer with 2nd level |
| 00:34 - 00:36 | He is now with 3rd. |
| 00:53 - 00:58 | Level 1, team leaders, Dan leave the room |
| 01:13 - 01:15 | How the HELL promoted him! |
| 01:15 - 01:17 | How is 2nd level going to work!? |
| 01:18 - 01:23 | WHY THE HELL would Danny do this to me?! |
| 01:25 - 01:28 | With all the new system updates! |
| 01:29 - 01:31 | WHO will answer L1 questions?! |
| 01:31 - 01:34 | Who will F%$KING take escalations?! |
| 01:34 - 01:37 | We don't even have 10 techs |
| 01:37 - 01:40 | and the F%$#ING promote DANNY! |
| 01:40 - 01:42 | My leader he worked hard for that job.. |
| 01:42 - 01:46 | I DONT GIVE A F$@# |
| 01:46 - 01:48 | WHO will fix the hard calls for L2? |
| 01:48 - 01:52 | are we going to escalate now? |
| 01:53 - 01:54 | HOW could this happen to me! |
| 01:56 - 01:57 | We need to offer him MORE |
| 01:57 - 02:00 | More money, more time off |
| 02:00 - 02:03 | we will make him an offer to come back! |
| 02:04 - 02:08 | We will give him compt time |
| 02:08 - 02:10 | how could we let this happen. |
| 02:08 - 02:13 | money LOTS of money |
| 02:14 - 02:16 | a brand new car |
| 02:17 - 02:21 | we will give him a parking spot! |
| 02:27 - 02:29 | he will not have to walk! |
| 02:30 - 02:34 | He will come back for me |
| 02:34 - 02:36 | for the team |
| 02:41 - 02:42 | I will give him the world! |
| 02:43 - 02:47 | and everything will be ok |
| 02:48 - 02:53 | this is nothing more than a bad dream |
| 02:54 - 02:56 | He is still 2nd level |
| 02:56 - 02:59 | and I'm about to wake up in a cold sweat |
| 03:00 - 03:02 | If anyone said anything |
| 03:04 - 03:07 | to get him to leave you will |
| 03:14 - 03:16 | be fired! |
| 03:19 - 03:23 | He cannot be gone |
| 03:25 - 03:26 | 3rd level cannot take |
| 03:31 - 03:33 | him from us... |
| 03:40 - 03:46 | if he is really gone to 3rd |
| 03:46 - 03:49 | then this team is done. |
| 03:53 - 03:56 | and we should just stop taking calls |
